Robert Duebelbeis
DesignOps Leader
Summary
Passionate and innovative leader in Human-Centered Design and DesignOps with a track record of success in agile environments. Proven experience in delivering world-class products for leading IT NaaS (Network-as-a-Service) startups, consumer healthcare organizations, and Fortune 100 enterprises. Adept in facilitating operational transformations, fostering Design Thinking, and embracing diversity in cross-skilled teams. Experienced Co-founder of an Online Education Platform, an Unified Communication & VOIP SaaS (Software-as-a-Service), and a Human-Centered Design guild. DesignOps bridge across design, development, and product management. Seeking a leadership position to foster innovative, flexible, and brave teams that constantly set the bar higher.
Experience
Lead Product Design Consultant (Design Ops)
World Wide Technology, Phoenix, AZ
- Developed consultative service models for Design Thinking engagements.
- Contributed directly to the positive revenue growth of the corporation over the past three years.
- Pioneered the Human-Centered Design guild to elevate the company's domain expertise in the design consulting market.
- Published guides on key design topics such as Accessibility, Lean UX, Journey-Mapping, and User Personas.
- Conducted software delivery process audits for clients.
- Facilitated DesignOps transformations, equipping clients with the skills to optimize their software delivery lifecycles.
- Contributed to human-centered design initiatives.
- Spearheaded front-end development and maintenance of Design Systems.
- Worked on a wide range of platforms including responsive web, native mobile (iOS and Android), kiosk, desktop, AR (Augmented Reality), and progressive web experiences.
VP of User Experience
MediaCross, Brentwood, MO
- Led the product design division, supporting a multi-disciplinary team of designers.
- Directly contributed to the design, branding, and marketing of a revenue-generating video-marketing SaaS product.
- Orchestrated a transition to a flow-based delivery process, decreasing production rework by 78% after a single iteration cycle.
- Co-located cross-functional teams and expanded agency service offerings through Content Strategy and Quality Advocacy practices.
- Governed product standards across multiple Design systems and device profiles.
- Mentored designers and coached the software delivery team on XP practices.
Senior UX Designer
World Wide Technology, St. Louis, MO
- Prepared client teams to adopt and grow Agile product delivery and XP practices within their organizations.
- Directly contributed to the design of an IT Networking Supply Chain SaaS that accelerates edge device provisioning, unifies device management, and provides network user behavioral insights.
- Co-founded a cross-discipline advocacy group promoting understanding of web accessibility.
- Supported peers at various stages of production.
- Contributed to the human-centered design and front-end development and maintenance of Design Systems for the responsive web.
Chief Product Officer (Co-Founder)
PingPilot, St. Louis, MO
- Led the vision for a Unified Communication & VOIP SaaS (Software-as-a-Service) designed for the remote-first sales desk of the future.
- Directed product design, customer service, content marketing, and demand generation for a product offering voice calls, text, business phone system, contact center, and video conferencing.
- Powered the product by patented demand-routing automation technology.
- Inventor on a business process patent with the USPTO and published by the EPO.
Director of UX
Timmermann Gruop, St. Louis, MO
- Defined the practice of User-Centered Design for the agency.
- Directly supported two designers, three developers, and five Social media strategists.
- Expanded the agency service offerings to include paid research activities, such as stakeholder interviews, user surveys, and performance audits.
- Contributed directly to the design and development of award-winning marketing websites and web applications.
Design Consultant
Independent Consulting, Phoenix, AZ
- Partnered with startups and SMBs as a technical co-founder and independent product design and branding consultant.
- Consulted with creative firms to transform their design operations and grow their businesses.
- Designed and launched three dozen online ticketing calendars across the nation in partnership with Ticketfly.
- Co-founded startups offering online education and unified B2B sales communications.
Senior UX Designer
Integrity, St. Louis, MO
- Mentored eight designers on the UX Design team.
- Led cross-disciplined product teams using a waterfall design process.
- Became known as the "Brand Whisperer" after expanding the company services to include the delivery of several brand guidelines manuals.
- Contributed directly to the design and development of websites and native (iOS and Android) applications in the tourism, fine arts, dining, higher education, and events industry.
Digital Art Director
MediaCross, Brentwood, MO
- Developed skills in marketing strategy, website and UI design, front-end development, usability, and branding.
- Contributed to the design of various advertising formats and the development of video, websites, and web applications.
- Creative Directed and developed the award-winning 'Stop Zombieitis' campaign for a national leader in mattress manufacturing.
- Received accolade for the 2nd-best government website design of 2010 (according to W3 Awards).
Skills
- UX/Product Design
- Human-Centered Design, Design Thinking, Lean UX, Design Sprint, User Persona Creation, User Story Creation, Wireframing, Rapid Prototyping, Lean UX Facilitation, User Research, Accessibility Engineering, Usability
- Leadership and Strategy
- Strategic Decision Making, Team Building and Leadership, Stakeholder Management, Project Management, Operational Transformation, Change Management
- Soft Skills
- Emotional Intelligence, Content Strategy, Presentations, Visual Design, Storyboarding
- Design Tools
- Figma, Framer, AdobeXD, Omnigraffle
- Development
- HTML5, CSS3, JavaScript, ReactJS, AngularJS, VueJS, Gatsby, Wordpress
Education
Associate of Fine Arts in Graphic Communications
St. Louis Community College - Meramec | Kirkwood, MO | 1998-2001
Bachelor of Fine Arts in Studio Art
Emphasis in Graphic Design
University of Missouri - St. Louis | St. Louis, MO | 2004-2006
Patents
"System And Methods For Routing Communication Requests To Dedicated Agents"
USPTO - Published |
"System And Methods For Routing Communication Requests To Dedicated Agents"
EPO - Published |
"System And Methods For Routing Communication Requests To Dedicated Agents"
WIPO - Published |
"System And Methods For Routing Communication Requests To Dedicated Agents"
China - Published |
Honors & Awards
Best Club / Concert Website - firebirdstl.com
Riverfront Times Web Awards |
Best Club / Concert Website - firebirdstl.com
Riverfront Times Web Awards |
Silver: Best Government Website Design - sealiftcommand.com
Riverfront Times Web Awards |
Volunteer Experience
Marketing and Communications Committee Volunteer
Marian Midddle School | Saint Louis, MO | - Present